Tagged:  Customer Service

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Keep Asking, Say Please (WT149)

In Weekly Thoughts On May 10, 2013 2 Comments

Keep Asking, Say Please Ever have one of those weeks when you learn something really great you hadn’t expected? Well, this week I was very fortunate to meet… Read More »

Don’t Tell Me $orry (WT148)

In Weekly Thoughts On May 3, 2013 1 Comment

Don’t Tell Me $orry Jess is the supervisor. She works for a large organization. She is in charge of a team of 10 people. A client requested a… Read More »

Are You Ready (WT142)

In Weekly Thoughts On March 22, 2013 0 Comments

Are You Ready? This week I want to focus on the “Stages of Change”. According to www.addictioninfo.org: ” The Stages of Change Model was originally developed in the… Read More »

Back Up Team Blows It (WT141)

In Weekly Thoughts On March 15, 2013 0 Comments

Back Up Team Blows It Jeff and Melissa decided it was time for a new bed. They’d had the old one since they were married and that was… Read More »

Don’t Let Them off the Hook (WT139)

In Weekly Thoughts On March 1, 2013 0 Comments

Don’t Let Them off the Hook The phone rang. Hello, I’m Martina calling from <insert Company Name>. How are you today?” “Uh oh, telemarketer alert.” “Fine thanks.” “You’ve… Read More »

Who Ya Talkin’ To? (WT133)

In Weekly Thoughts On January 18, 2013 2 Comments

Who Ya Talkin’ To Every now and again, THAT part of us rears its ugly head. It’s not a part most of us are proud of, nor want… Read More »

My Cycle is More Important than Yours (WT128)

In Weekly Thoughts On December 14, 2012 2 Comments

My Cycle is More Important than Yours Recently I learned the difference between selling cycles and buying cycles/buyer decision making criteria. I learned that buyers don’t care about… Read More »

Know Thy Customer (WT118)

In Weekly Thoughts On October 5, 2012 2 Comments

Know Thy Customer (WT118) This week I enjoyed a very lively discussion with my Intuitive Masterminders. We explored the definition of our ideal customers as well as our… Read More »

Watch out for Sharks (WT115)

In Weekly Thoughts On September 14, 2012 10 Comments

Watch out for Sharks This week I was invited to speak about networking to members and guests of Women in Building and Associated Services (WIBAS). And a warm… Read More »

Did You Get It? (WT114)

In Weekly Thoughts On September 7, 2012 18 Comments

Did You Get It? Have you ever sent an email and wondered if the person you sent it to actually received it? I don’t know about you, but… Read More »